Monday, December 24, 2007

Cancelled, Delayed...Great Customer Service

Oh the joys of holiday travel...I woke up Sunday morning to a nice rain storm in the city that ended any hope that I might be able to head outside for my bike workout. My legs were feeling pretty good from the hard run workout on Saturday, but I was dreading a two hour session on the trainer.

We were scheduled to fly out Sunday night on JetBlue so we had the whole day to pack, get the dog to the kennel and workout.
I decided to get the trainer boredom and agony over with early so I didn't have it hanging over my head.
I felt pretty good in the initial spin and warm up and got into the first of my three fifteen minute muscle tension intervals. The first one was good, hard, and I could feel some effects from Saturday's run but I knew I would not be on the bike again until after holidays so onward. The second interval hurt more and then the third was a slug-fest with the mind and body wanting to call it quits...I got through it and the final 30 minutes of spinning - Workout done!
The rest of the day went well,we got the dog off to day care and settled on the couch to wait for the car service to pick us up at 6:45pm.
At 5:45 JetBlue called to let me know that our flight had been cancelled and we were rebooked for the same flight the following night, Christmas Eve. This was not going to sit well with the family. After a flurry of calls, we bought new tickets on Continental for the 6:55am flight Monday morning. I have to say that the call from JetBlue was complete surprise and one of the coolest things. I would have gone ballistic if I had schlepped it all the way out to JFK to find the cancelled flight.
The opportunity to rebook and readjust plans from home was huge. The customer service from JetBlue was exceptional!
My wife and I took the new found time to head out and get in some last minute shopping and have a little dinner before turning in for the early morning wake up. We headed through Lincoln Center and got to see the Christmas Tree.
5:30am - Newark...oh joy...lines, lines, lines...I think I found the Little Miss Sunshine family with dad as the last Members Only member, too funny!
Checked in, through security, so happy to have the Continental Presidents Club access...your flight is delayed to 9:22am...great!
Well, at least we have a comfortable place to eat, read and wait out the delay (mandatory crew rest).
Still here, do we make it to Colorado?...stay tuned...

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